GENERAL TERMS AND CONDITIONS OF STAY HOTEL SÃO MAMEDE ESTORIL
Harsons S.A. Avenida Marginal 7105, Estoril, Portugal Tax Identification Number: 500 965 579 RNET 790
Last updated: October 2026
- SCOPE AND ACCEPTANCE OF TERMS
These General Terms and Conditions of Stay establish the rules governing reservations, payments, accommodation, use of hotel facilities and services at Hotel São Mamede Estoril.
By making a reservation, guests are subject to the specific conditions of the booked rate and the policies presented at the time of booking. Use of the hotel's services requires compliance with the applicable safety, conduct and facility-use rules.
These terms do not exclude or restrict any mandatory consumer rights under applicable law.
- RESERVATIONS, CANCELLATIONS AND NO-SHOW
Payment, amendment and cancellation conditions depend on the rate booked and the terms accepted at the time of confirmation.
Non-refundable rates: Reservations made under non-refundable rates are subject to the specific conditions accepted at the time of booking, including any applicable cancellation, amendment and refund restrictions.
No-show: Failure to arrive on the scheduled arrival date may result in the charge specified in the booking conditions, in accordance with the booked rate.
Early departure: Leaving before the scheduled departure date or reducing the length of stay does not automatically entitle guests to a refund or credit for unused nights. The conditions of the booked rate and applicable law will apply.
Any amendment request must be communicated to the hotel and is subject to acceptance, availability and any applicable price difference.
- CHECK-IN, CHECK-OUT AND IDENTIFICATION
Check-in: From 2:00 PM.
Check-out: By 12:00 PM.
Reception is open 24 hours a day.
Early check-in and late check-out are subject to availability and prior confirmation by the hotel and may incur additional charges.
Late check-out: When authorized, departure by 4:00 PM may incur a supplement equivalent to 50% of one night's rate. After 4:00 PM, a charge equivalent to 100% of one night's rate may apply. These supplements require prior confirmation by the hotel.
All guests must present an original, valid photo identification document in accordance with applicable legal requirements.
The hotel may request additional information necessary to fulfil its legal guest-registration obligations.
Check-out Time & Stay Extensions
Check-out time is strictly by 12:00 PM (Noon), at which point the accommodation contract ends to allow our team to clean and prepare the room for arriving guests.
If you wish to extend your stay or request a late check-out, please contact Reception in advance. Late check-out is subject to operational availability and may incur an additional fee.
Remaining in the room past check-out time without prior approval will incur a full charge for an additional night. The hotel reserves the right to deactivate room access, place luggage in secure storage at Reception, and, if necessary, request authority assistance to ensure standard hotel operations.
- PAYMENTS AND BANK CARDS
Payment for accommodation and additional services shall be made in accordance with the booking conditions.
The hotel may request the physical card used for the reservation or payment guarantee, together with verification of the cardholder's identity, where necessary to validate the transaction.
The reservation holder should match the cardholder unless prior authorization has been granted by the hotel. Third-party cards require prior authorization and payment-method verification.
If payment cannot be verified, the hotel may request an alternative payment method accepted by the establishment.
Guests are responsible for duly authorized additional charges, services consumed and damage attributable to them, in accordance with applicable law.
Payment disputes will be assessed using the booking records, evidence of services provided and other relevant documentation. No automatic penalty will be imposed solely because a guest lawfully disputes a transaction.
- ROOM ACCESS CARDS
One room access card is provided per room at no additional charge.
An additional card is available for a fee of EUR 2.00 per card.
A replacement fee of EUR 2.00 per card also applies in the event of loss, misplacement, damage or failure to return the card at check-out.
Guests are responsible for keeping the card safe during their stay and returning it at check-out.
Thank you for your understanding and cooperation.
- MUNICIPAL TOURIST TAX
The Cascais municipal tourist tax is EUR 4.00 per person per night for guests aged 13 and over, up to a maximum of 7 nights, in accordance with applicable municipal regulations.
Unless expressly included in the booked rate, the tax will be charged separately, normally at check-in.
- ROOMS, BEDDING AND OCCUPANCY
The room assigned corresponds to the category confirmed in the reservation.
Requests concerning bed configuration, including double or twin beds, are subject to operational availability unless expressly confirmed otherwise.
Sea views, balconies and additional space depend on the room category booked. Upgrade requests are subject to availability and the applicable supplement.
The maximum occupancy of each room must be respected. Only duly registered guests may stay at the hotel. Visitors and additional occupants are subject to the hotel's safety rules, room capacity and authorization requirements.
- CHILDREN, EXTRA BEDS AND BABY COTS
Children up to 12 years of age may stay free of charge when sharing existing bedding with their parents, subject to room occupancy limits and a maximum of one child per room under this policy.
Baby cots are not available.
Extra beds are subject to availability, advance request and hotel confirmation. The applicable price and conditions must be confirmed before arrival.
- BREAKFAST
Continental buffet breakfast is served daily from 8:00 AM to 10:30 AM on floor -1.
Breakfast is included only when specified in the booked rate. If not included, it can be purchased at reception for EUR 10.00 per person per day.
Special dietary requirements must be communicated in advance and are subject to the hotel's ability to accommodate them. Additional charges may apply.
- PARKING AND ACCESSIBILITY
The hotel does not provide private parking.
A temporary stop of up to 5 minutes is permitted in front of the hotel for luggage drop-off. This stopping area does not constitute a reserved parking space.
Public parking is available nearby, including the Casino Estoril car park.
The elevator serves up to the 4th floor. Rooms on the 5th floor require guests to walk up one flight of stairs. Luggage assistance is available upon request.
Guests with specific mobility requirements should contact the hotel in advance to confirm the access arrangements suitable for their reservation.
- SMOKE-FREE POLICY
Smoking, electronic cigarettes and vaping devices are prohibited inside the hotel and in guest rooms, as well as in any other areas where such activities are prohibited.
Violations may result in charges for additional cleaning and for damage demonstrably caused.
Where legally applicable and duly justified, the hotel may also pursue the sanctions provided for under applicable legislation.
Any charge will be assessed in accordance with the circumstances, the damage, actual costs and applicable rules.
- QUIET HOURS AND CONDUCT
Quiet hours are from 10:00 PM to 8:00 AM.
Guests must respect the rest of other occupants, hotel facilities, staff and the establishment's safety rules.
Abusive, violent, threatening or illegal conduct, or behaviour that seriously disrupts hotel operations, may require staff intervention and, where legally justified and proportionate to the circumstances, termination of the stay.
Any measures taken will take the specific circumstances and applicable legal rights into account. Financial consequences will be determined in accordance with the booking conditions and applicable law.
- DAMAGE AND USE OF FACILITIES
Guests must use rooms, equipment, furniture and other facilities responsibly.
Damage caused by a guest or their companions through their actions or negligence may be charged where the damage is documented and attributable to the responsible party.
Where applicable, the hotel may request payment for repair, replacement or additional cleaning costs, providing appropriate justification.
Charges to a payment card will be made in accordance with the authorization provided, the booking conditions and applicable law.
- VALUABLES AND SAFE DEPOSIT
A free safe is available at reception.
Guests are advised to store money, jewellery, important documents and other valuables in the safe.
The hotel's liability for lost, forgotten, damaged or stolen belongings will be determined according to the circumstances and applicable law. Failure to use the safe does not, by itself, exclude all legal responsibilities of the establishment.
- LOST PROPERTY
Items found after a guest's departure will be recorded and kept for a maximum period of 30 days, in accordance with the hotel's internal procedures.
Guests who have lost an item should contact reception and provide a description of the item, booking reference and stay dates.
The return or shipment of items may require proof of ownership and may be subject to shipping costs and applicable security procedures.
- PETS
Pets are not allowed at the hotel, except for legally protected assistance dogs and any other situations in which admission is required by applicable law.
Guests requiring specific access arrangements should inform the hotel in advance.
- HOUSEKEEPING, MAINTENANCE AND SUSTAINABILITY
Guest rooms are cleaned daily.
Towels are changed every 2 days. Towels left on the towel rack are considered intended for reuse. Towels left on the floor or in the shower area will be replaced.
Bed linen is changed every 4 days.
Occasional refurbishment work may take place in the building during daytime hours, between 9:00 AM and 6:00 PM.
- LOCATION AND URBAN NOISE
The hotel is centrally located in Estoril, near the beach and railway line.
Due to its location, noise from traffic, trains or other urban activities may occasionally occur.
Guest rooms have double-glazed windows and air conditioning. These facilities do not guarantee the complete absence of external noise.
- ISSUES, COMPLAINTS AND PROBLEM RESOLUTION
Any malfunction, discomfort or dissatisfaction relating to the room or services should be reported to reception as soon as it is identified and, whenever possible, during the stay.
Prompt notification allows the hotel to assess the situation and seek a timely solution.
Failure to report an issue during the stay may limit the hotel's ability to intervene immediately and will be considered when assessing subsequent complaints, without prejudice to the guest's legally recognized rights.
The hotel provides contact channels for receiving and reviewing complaints and suggestions.
- INVOICING
Guests requiring an invoice with a Portuguese tax identification number must provide their full name, address and tax identification number before the invoice is issued, preferably before or at check-in.
Requests for corrections or amendments after issuance will be assessed in accordance with applicable tax rules. Corrections will be made where legally permitted and through the appropriate tax procedures.
- LEGAL OBLIGATIONS AND GUEST REGISTRATION
The hotel complies with applicable legal obligations concerning guest registration and the reporting of guest information to the competent authorities, including requirements applicable to foreign nationals.
Personal data is processed for legitimate purposes related to accommodation services, compliance with legal obligations and reservation management, in accordance with applicable data protection legislation.
- COMPLAINTS BOOK AND DISPUTE RESOLUTION
The Complaints Book is available in the legally required formats, including the electronic format.
Electronic Complaints Book: https://www.livroreclamacoes.pt/
For assistance or the resolution of issues relating to their stay, guests may contact the hotel directly.
Consumers may use legally competent alternative consumer dispute resolution mechanisms where applicable.
The competent courts shall be determined in accordance with applicable legal rules, including mandatory consumer protection provisions.
- CONTACT DETAILS
Hotel São Mamede Estoril Harsons S.A. Avenida Marginal 7105, Estoril, Portugal Tax Identification Number: 500 965 579 RNET 790
Phone: +351 214 659 110 WhatsApp: +351 914 650 125 Email: reservas@hotelsmamede.com
Confirmation of a reservation implies acceptance of the specific conditions presented at the time of booking, without prejudice to applicable legal rights.