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General Terms and Conditions of Website Use and Sales
Hotel São Mamede (Harsons S.A.)

1. Company Information

Hotel São Mamede (Harsons S.A.) is a company registered at the Commercial Registry Office of Cascais under registration number 03986, with VAT number 500965579.
Contacts:
Phone: +351 214 659 110 (national landline)

2. Acceptance of Terms and Conditions

By making a booking, the customer agrees to the General Terms and Conditions of sale of Hotel São Mamede (Harsons S.A.) as well as the specific sales conditions of the rate chosen at the time of booking. Booking is not possible without accepting these terms. The customer can save or edit these terms on their browser or device.

3. Services Offered by Hotel São Mamede (Harsons S.A.)

Hotel São Mamede (Harsons S.A.) operates the website www.hotelsmamede.com, where users can find information and make room bookings. The hotel offers both direct services and additional services via third-party partners, subject to the partners' own terms and conditions.

3.1 Website Information
The website provides the following details for customers:

  • Legal Notice: Full information about Harsons S.A., including company name, address, and contact details.
  • Accommodation Features: Information about the hotel’s facilities and services.
  • Prices and Payment Methods: Details on pricing and available payment methods.
  • Conditions of Sale: Terms for each available rate at the time of booking.
  • Offer Validity: Information on rate validity and availability.

3.2 Partner Bookings
The hotel has partnerships with third-party travel websites, allowing customers to book directly with Hotel São Mamede (Harsons S.A.) through the partner's website interface. In such cases, both the partner’s and the hotel's terms apply.

4. Definitions

  • Acknowledgement of Receipt: An email sent by Hotel São Mamede (Harsons S.A.) confirming the booking details.

5. Liability

Hotel São Mamede (Harsons S.A.) ensures that all information on the website is accurate and up to date. However, it is not liable for any technical issues affecting access to or use of the website.

6. Privacy and Data Protection

The hotel respects customer privacy and complies with data protection laws. Information collected during booking is used exclusively to provide the requested service and meet legal obligations.

7. Changes to Terms and Conditions

Hotel São Mamede (Harsons S.A.) reserves the right to modify these terms at any time. Updates will be published on the website with the date of the last revision.

8. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. Any disputes will be subject to the jurisdiction of the Cascais district court, with no other jurisdiction applying.

9. Booking Process

Customers select services available on the Hotel São Mamede website or its partners’ websites. They must verify the selected services, total price, and conditions before confirming the booking. Customers are responsible for the accuracy of the information they provide.
The booking is confirmed once the customer completes the booking process.

10. Modification or Cancellation of Bookings

Bookings may be subject to specific modification or cancellation conditions based on the rate chosen. Details are outlined in the Rate Conditions of Sale. Prepayment bookings are non-refundable and cannot be modified or canceled.

11. Stay at the Hotel

  • Identification: At check-in, customers must present identification as required by applicable laws.
  • Pets: Pets are not allowed on the premises.
  • Conduct: Guests must behave responsibly. Violations of public order or hotel rules may result in the customer being asked to leave without compensation or refund.
  • Internal Regulations: Customers must comply with the hotel’s internal rules, failure to do so may lead to being asked to leave.
  • Internet Access: Free Wi-Fi is available, but guests must not use the internet for unauthorized activities, such as distributing copyrighted content.

12. Additional Booking Details

  • Booking Transfers: Reservations are personal and cannot be transferred to third parties.
  • Check-out Time: Guests must vacate rooms by 12:00 PM. Additional charges will apply if this time is exceeded.
  • Early Termination of Stay: No refunds will be provided for early check-out, particularly for prepaid bookings.
  • Cancellation by Customer: Customers may cancel bookings subject to the rate’s cancellation conditions, and they must contact the hotel via email or phone.

13. Customer Service

Hotel São Mamede (Harsons S.A.) provides customer service for any booking-related complaints.
Contact Information:

  • Address: Avenida Marginal, 7105, 2765-607 Estoril
  • Email: reservas@hotelsmamede.com
  • Phone: +351 214659110

14. Force Majeure and Dispute Resolution

The hotel is not liable for disruptions caused by events beyond its control. Disputes will be resolved in accordance with Portuguese law, with the option of mediation or using the European Commission’s Online Dispute Resolution platform.

15. Key Points Summary

  • Booking Process: Describes how to make reservations directly or through partners.
  • Customer Service: Available for handling complaints.
  • Cancellation/Modification: Reservations may have restrictions depending on the rate.
  • Stay Conditions: Details regarding conduct, internet use, and other hotel rules.
  • Data Protection: Personal data is handled in compliance with applicable laws.
  • Applicable Law: Disputes will be governed by Portuguese law, with jurisdiction in Cascais.